Effective Date: September 13, 2026
At Muspana Engineering Ltd. (“Muspana”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or interact with our website, muspana.com.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Muspana
Muspana Engineering Ltd. is a Bangladeshi engineering and technology company operating since 2008. Our activities include renewable energy solutions, solar energy systems, electrical and electronic products, smart lighting, infrastructure solutions, engineering services, and related technologies.
Our website provides information about our company, products, services, projects, solutions, career opportunities, and ways to contact our team.
2. Information We Collect
We may collect different types of information depending on how you interact with our website.
A. Information You Provide to Us
When you contact us, submit an inquiry, request information, or communicate with our team through our website, we may collect information such as:
- Full name
- Mobile/telephone number
- Email address
- Company or organisation name, where provided
- Information included in your message or inquiry
- Any other information you voluntarily provide
Our website’s contact form currently includes fields for Name, Mobile, Email and Telephone.
Please do not submit sensitive personal information through our contact forms unless it is specifically requested and necessary.
B. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website or URL
- General website usage information
- Technical information relating to your interaction with our website
We may use cookies, analytics technologies, tags, pixels, or similar technologies to understand website usage and improve our website.
3. Cookies and Similar Technologies
Muspana may use cookies and similar technologies to improve website functionality, understand visitor behaviour, maintain website security, and analyse website performance.
Cookies may be used for purposes such as:
- Essential website functionality
- Remembering preferences
- Website analytics
- Understanding how visitors use our website
- Improving website performance
- Measuring the effectiveness of our marketing activities
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries and requests
- Provide information about our products and services
- Communicate with you regarding your inquiry
- Provide quotations or business information when requested
- Improve our website and user experience
- Understand how visitors use our website
- Improve our products, services, and business operations
- Maintain website security
- Detect and prevent fraud, abuse, or security incidents
- Manage business and customer relationships
- Comply with applicable legal and regulatory requirements
We will only use personal information for legitimate business purposes and in accordance with applicable laws.
5. Communication
If you contact Muspana through our website, we may use the contact information you provide to respond to your inquiry.
For example, we may contact you through:
- Telephone
- Mobile phone
- Other communication methods that you voluntarily provide
We do not use your contact information for unrelated purposes without an appropriate reason or, where required, your consent.
6. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:
- Service providers supporting our website or business operations
- Website hosting and technical service providers
- Analytics or website performance providers
- IT and security service providers
- Professional advisers where necessary
- Government authorities or regulatory bodies where required by law
- Other parties where disclosure is necessary to protect our legal rights, website, users, or business
Third-party service providers may only receive information reasonably necessary to perform their services.
7. Third-Party Services
Our website may use third-party technologies and services, such as analytics, hosting, security, embedded content, communication services, or other website functionality.
These third-party providers may process certain information according to their own privacy policies.
Examples may include services used for:
- Website analytics
- Website security
- Email communication
- Embedded maps or videos
- Social media functionality
- Website performance monitoring
We recommend reviewing the privacy policies of third-party services when you interact with their functionality.
8. Google Services and Analytics
Our website may use Google or other third-party analytics and measurement technologies to understand website traffic and visitor behaviour.
These technologies may collect information such as device information, browser information, IP-related information, pages visited, and interaction data.
Where applicable, these services may use cookies or similar technologies.
We use such information primarily to understand website performance, improve user experience, and make informed business and marketing decisions.
9. Data Security
We take reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to inquiries
- Maintaining business records
- Providing requested services
- Resolving disputes
- Maintaining security
- Complying with legal or regulatory obligations
The actual retention period may vary depending on the type of information and the purpose for which it was collected.
11. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is used
- Request information about our handling of your personal data
To make a privacy-related request, please contact us using the contact information provided below.
12. Children’s Privacy
Our website is intended primarily for businesses, organisations, professionals, and general website visitors.
We do not knowingly collect personal information from children for purposes unrelated to the operation of our website.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, remove the information.
13. External Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage visitors to review the privacy policies of external websites before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Technology
- Legal or regulatory requirements
- Third-party services
When we make changes, we will update the Effective Date shown at the top of this page.
We encourage you to review this page periodically to remain informed about how we handle personal information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us.
Muspana Engineering Ltd.
Corporate Office:
House # 469 (6th Floor), Road # 31,
Mohakhali DOHS, Dhaka 1206, Bangladesh
Email: info@muspana.com
Phone: +880 1839 590185
Website: muspana.com
The company’s published contact information confirms the above corporate office, email address and phone number.